Communication

How to prevent your emails from being ignored?

Published By
Jeremy Ferrer
Tags
Purchasing profession
Organisation achats

Are your emails getting the attention they deserve?

Purchasing management and procurement is one of the most represented professions. As a result, you and I use email regularly to communicate with our superiors, internal customers, and suppliers.

This convenience often leads to complacency. Emails are often ignored or misunderstood.
Use these tips to optimize your emails.

Rediger un mail d'achat

Narrow down the subject. If you have more than one topic to discuss with the recipient, send one email per topic. When topics are combined, the recipient is likely to remember an answer before ALL questions are sent to them.

Write short paragraphs. Limit your paragraphs to two sentences for optimal readability. Four short paragraphs are better than one big paragraph.

Write short sentences. Try to write sentences that contain an average of 9 to 14 words. If a sentence uses more than 20 words, try to split it into two separate sentences.
Use lists.

If you're describing three or more points on a certain topic, use a bulleted list, not a long sentence.

Draw attention to questions. If you are asking a question, go to the line. When asking multiple questions, number them.

Use action verbs. Tell the person exactly what to do. An example would be, “Please review this document and send me your suggestions.”

Set a deadline. If you need a response by a certain date, specify the date you need it. When proposing a date, be sure to specify whether you want an answer “exactly” by that date, or “at the latest” by that date.
Don't forget to thank. When you respond to internal customers, thank them at the beginning and at the end of your email.

Reread yourself. Be sure to follow these guidelines and look for possible spelling, grammatical, and omitted words, and more generally anything that could make your email difficult for your caller to understand.

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